Terms & Conditions

Last updated: July 9, 2026

1. Who we are

NoxWhale Automation ("NoxWhale", "we", "us") is an AI automation agency. These terms govern your use of this website and, unless a signed proposal says otherwise, the services we provide. By using the site or engaging our services, you accept these terms.

2. Services

We design, build, and maintain automation systems — including workflow automation, AI agents and chatbots, and lead-generation systems. The specific scope, deliverables, timeline, and price for any engagement are defined in a written proposal or statement of work agreed with you before work begins.

3. Fees and payment

• Build work is charged as a fixed fee, agreed in the proposal after your audit call.
• Ongoing care is charged as an optional monthly retainer, cancellable per the notice period in your proposal.
• Invoices are due within 14 days unless the proposal states otherwise. We may pause work on overdue accounts.

4. Your responsibilities

• Provide timely access to the accounts, tools, and information needed to deliver the work.
• Review and approve deliverables within a reasonable time.
• Use the systems we build lawfully — including compliance with applicable outreach and data-protection rules (e.g., CAN-SPAM, GDPR) for any campaigns you run with them.

5. Ownership

Once an engagement is paid in full, the deliverables built for you — workflows, configurations, prompts, and documentation — belong to you and run in your own accounts. We retain ownership of our pre-existing tools, templates, and general know-how, which you receive a non-exclusive license to use within the deliverables.

6. Third-party services

Systems we build typically run on third-party platforms (for example n8n, Make, Zapier, OpenAI, Anthropic) under your own accounts and their terms. We are not responsible for changes, outages, or pricing decisions made by those providers, though retainer clients get help adapting when they happen.

7. Confidentiality

Each party keeps the other's non-public information confidential and uses it only for the engagement. We are happy to sign a mutual NDA on request.

8. No guarantees of business results

We commit to delivering the scoped systems in working order. We do not guarantee specific business outcomes — such as revenue, reply rates, or hours saved — as these depend on factors outside our control.

9. Liability

To the maximum extent permitted by law, our total liability for any claim arising from an engagement is limited to the fees you paid us in the three months before the claim, and neither party is liable for indirect or consequential damages.

10. Termination

Either party may end an engagement with 14 days' written notice. You pay for work completed up to the end date, and we hand over deliverables and documentation for everything paid for.

11. Changes and contact

We may update these terms from time to time; the date above reflects the latest version. Questions: noxwhaleautomation@gmail.com.

12. Governing law

These terms are governed by the laws of [Jurisdiction], and disputes are subject to the courts of [Jurisdiction].